This product is not currently available to new customers, this information page is for existing policy holders. How to make a claim It’s important that you register your claim as soon as possible with the Shopping Insurance Claim Team. Please have your Kandco account number to hand when you register your claim with our Shopping Insurance Claim Team.
For Life claims For life claims call 0800 111 4121. Lines open 9am - 5pm Monday to Friday.

Or write to:
Bereavement Support Team
Phillips & Cohen Associates (UK) Limited
Building 5, Floor 9
Exchange Quay
Manchester
M5 3EF For all other claims For all Accident or Sickness, Unemployment, Carer, Hospitalisation or Merchandise Claims please
Call us on 0800 092 1920. Lines open 9am - 5pm Monday to Friday.

Or write to:
Shopping Insurance Claim Team
PO Box 1190
Doncaster
DN1 9PS How to make a complaint If you have a complaint about the sale of your Shopping Insurance please write to:

Customer Excellence
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LQ

If you have a complaint about a claim you have made, please call the Shopping Insurance Claim Team on 0800 092 1920. Lines open 9am - 5pm Monday to Friday.

Or write to:
Shopping Insurance Claims Team
PO Box 1190
Doncaster
DN1 9PS

If you are unhappy with the outcome of your complaint you may refer the matter to the Financial Ombudsman Service (‘FOS’), South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone: 0800 023 4567 (charges may be incurred for calls made from mobile phones and from certain service providers) or 0300 123 9123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs).

Or simply log on to their website at www.financial-ombudsman.org.uk stating clearly the nature of the complaint and the party to which that complaint was originally addressed. Download Policy Document Please click here to download the Shopping Insurance Policy Document.
Shopping Insurance offered by Shop Direct Finance Company Limited. Authorised and regulated by the Financial Conduct Authority. Underwritten by Aviva Insurance Limited Registered in Scotland No. 2116 Registered Office: Pitheavlis, Perth PH2 0NH and Aviva Life & Pensions UK Limited Registered in England No: 3253947 Registered Office: 2 Rougier Street, York YO90 1UU. Both are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
This product is not currently available to new customers, this information page is for existing policy holders. How to make a claim It is important that you register your claim as soon as possible with the Life Event Plan Claim Team. Please have your Kandco account number to hand when you register your claim with our Life Event Plan Claim team.

If you need to register a claim please call 0800 092 1920. Lines open 9am - 5pm Monday to Friday.

Or write to:
Life Event Plan Claim Team
PO Box 1190
Doncaster
DN1 9PS How to make a complaint If you have a complaint about the sale of Life Event Plan please call 0844 811 1200. Lines open 9am -5pm Monday to Friday. Calls made from BT landlines will cost no more than 5p per minute. Charges will vary for calls made via other service providers.

Or write to:
Customer Excellence Team
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LQ

If you have a complaint about a claim you have made please call 0800 092 1920. Lines open 9am-5pm Monday to Friday.

Or write to:
Life Event Plan Claim Team
PO Box 1190
Doncaster
DN1 9PS

If you are unhappy with the outcome of your complaint you may refer the matter to the Financial Ombudsman Service (‘FOS’), South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone: 0800 023 4567 (charges may be incurred for calls made from mobile phones and from certain service providers) or 0300 123 9123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs).

Or simply log on to their website at www.financial-ombudsman.org.uk stating clearly the nature of the complaint and the party to which that complaint was originally addressed. Download Policy Document Please click here to download the Life Event Plan Policy Document.
Life Event Plan offered by Shop Direct Finance Company Limited. Authorised and regulated by the Financial Conduct Authority. Underwritten by Aviva Insurance Limited. Registered in Scotland No. 2116 Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
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